Episode 36 - How to Create Unforgettable Experiences in Hospitality

What happens when stellar client experiences meet heart-centered coaching? You get powerful insights from our final guest of this podcast, Žana Devine.

About the Guest:
Born in Berlin, Germany, Žana was immersed in hospitality from day one. With a father who was an acclaimed chef and a mother leading a hotel housekeeping department, her passion for the industry was built into her DNA. That early exposure inspired her to earn a bachelor’s degree in Hospitality and a master’s in Hotel Management, setting the stage for a global career.

With three decades of experience working with world-renowned brands like Hilton, Intercontinental, Four Seasons, Fig & Olive, and Café L'Europe, Žana brings a wealth of expertise in elevating guest experiences and operational excellence. Fluent in four languages, she’s proud to offer services in both German and English, helping hospitality businesses worldwide reach new heights.

Website: https://www.zanadevinehospitality.com

Learn more about the BIPOC Coach Collective at bipoccc.org.

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